Returns & Exchange Policy
Return, Refund & Exchange Policy
At Funkus Toys, we are committed to delivering high-quality products and ensuring a satisfactory shopping experience for our customers. If you are not completely satisfied with your purchase, you may request a return, refund, or exchange in accordance with the policy outlined below.
Return & Exchange Eligibility
To be eligible for a return or exchange:
- The request must be made within 3 days from the date of delivery.
- The product must be unused, undamaged, and in its original condition.
- The item must be returned with its original packaging, labels, accessories, and proof of purchase.
- All return and exchange requests are subject to inspection and approval by our quality verification team.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered:
- Please notify us within 3 days of delivery.
- Share clear photographs or videos of the product for verification.
- Upon successful verification, we will arrange a replacement, exchange, or refund, as applicable.
Refund Policy
- Once the returned product has been received and inspected, we will notify you of the approval or rejection of your refund request.
- If approved, your refund will be processed and credited to your original payment method or bank account within 3–5 working days.
- The actual credit timeline may vary depending on your bank or payment service provider.
Exchange & Replacement
- Approved exchange or replacement requests will be processed promptly.
- Replacement products will be delivered within 5–7 working days, subject to product availability and serviceable delivery locations.
Non-Returnable Items
The following items are generally not eligible for return, refund, or exchange:
- Products damaged due to misuse, negligence, or improper handling after delivery.
- Products returned without original packaging, labels, accessories, or proof of purchase.
- Products purchased during promotional offers, clearance sales, or special discounts, unless received in a damaged or defective condition.
- Products specifically marked as Non-Returnable on the product page.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team:
Email: funkus26@gmail.com